Delivery & Returns

Shipping Worldwide

Based in London, we now ship to over a 220 countries worldwide. Register with us to receive uploads on shipping, promotions and other related information.

Shipping Information

Free Shipping:
on all orders. We offer free Standard Shipping.

Delivery Method:
All Orders shipped via Standard Shipping and are delivered within 14 working days.

Shipping Charges:
Standard Shipping - no charge

Shipping Information - International

Orders shipped via Express Shipping(UPS) are delivered within 14 working days for Ready to wear collection. Fine jewellery may take longer.

VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed in your invoice.

In case of Fine jewellery, Local Custom Clearance, Insurance & Freight Charges (CIF Charges) will be borne by Meraki, however VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed in your invoice.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

We aim to dispatch all orders within 10-14 working days with the exception of public holidays where it may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.

We make our best efforts to deliver each of your order within 14 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as our skilled artisan produce/procure each piece individually from the time the order is placed.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics.

To ensure that your order reaches you in the faster time and in good condition, we only ship through reputed courier agencies.

If you believe that the packaging is damaged before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk 0044 20 3524 7094 or email us at app@houseofmerakilondon.com, mentioning your order reference number. We shall try our best to ensure the replacement delivery to be at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

PLEASE NOTE:

Reciepient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.

Driving License

Passport

Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

INSURANCE

Meraki insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point the responsibility for your purchased goods passes to you.

Returns & Exchange

Before you return a Meraki product, Please take a moment to understand how our products are made. All our products are handcrafted by traditional craftsmen, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received(unworn, with original packaging).

Refunds will be done in the following case:

We do not accept returns or exchanges unless the items you purchased are defective. If you receive a defective item contact us at info@houseofmeraki.com or call us at + 44 2037186903 with details of the product and the defect. you can send the item you consider defective to:

Address

Roxburghe House, 273-287,
Regent Street, London, W1B,
2HA

Guarantee

All products sold on this website are guaranteed authentic.